Privacy, Terms and Cookies.

General Privacy & Terms

GymBug.fit is a sole trading company.

Shipping & Returns Policy

Processing Time

We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take 7-14 business days, however please allow 28-30 days for items to arrive before contacting us, until 30 days have passed we can not start the refund process and it’s likely your order will arrive within this time frame.

COVID-19

In light of the current COVID-19 pandemic, the normal operation of all couriers around the world has been affected, this includes our courier partners. Shipping may experience 3-5 business days delay. We apologize for any inconvenience and are working hard to get you your orders to you as soon as we can. Thank you so much for your patience and understanding.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Process after your order is placed

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Shipping Charges

All products will clearly state a shipping charge if they come with one. If no shipping charge shows, that product comes with free shipping.

What to do if your parcel has not reached me within the normal time frame?

If your order has not arrived within 30 business days, please contact us. We will take immediate remedial actions.

Shipping country

We currently only ship within the United kingdom (UK).

International Shipping

We currently only ship within the United kingdom (UK).

Exchange/Return items

May I cancel my order?

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.

About return & exchange

We accept returns on most items for a full refund for any reason within 14 days of the receipt. Any returns after this period will not be accepted.

The process before you send the product back

You only need to contact us and inform us of your return and the reason for the return.

If you want to exchange, please refer to the return steps, informing us that you want to exchange through email. Please place a new order of the item you want to exchange after you got the reply. The refund is automatically applied to your credit card or original payment method.

The requirement for products that can be returned:

  • Your items must be unused. No signs of wear or damage.
  • Keep original packaging in the same condition when you received it. Include all tags and boxes.
  • To complete your return, we require a receipt or proof of purchase. Please do not throw away the receipt and send it back with your order.
  • Please use a padded box when you return the product.

GymBug.fit doesn’t accept return or exchange when the product:

  • Final Sale or Markdown Sale Items
  • Worn Items or Items damaged due to normal wear.
  • No original packaging (include box and pouch).
  • The customer needs to bear a £20 return charge (palletised items £75).
  • If you want to exchange, we will only charge you at most a £20 return fee, which means we will not charge the shipping fee for your exchange product. The return fee will be deducted from your refund.

Refund process

Once your return is received and inspected, we will send you an email to notify that we have received your returned item. If the request is approved, we will process your refund and automatically deduct the corresponding amount from your credit card or the original payment method. This process may take up to 3 weeks from the date of receipt of processing.

If you have any questions, please contact us whenever you want via the contact us page.

Late or missing refunds

If you haven’t received a refund yet:

  • Please first recheck your bank account.
  • Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact us via our contact us page.

Privacy Topics

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us

What data do we collect?

Our Company collects the following data:

Personal identification information (Name, address, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

  • From our payment processing provider PayPal.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data on our servers located in the USA, all reasonable security precautions are taken to ensure your data is safe. Our entire site runs on the encryption https protocol for added extra security.

Our Company will keep your personal data until you request that we delete it. If you wish to have your data deleted please contact us with as much information about your account as possible including your full name, address, email address and any orders you have placed. We may need to confirm it’s really you before we take further action.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us and let us know.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, search google to find out how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 March 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Or write to : Marcus Rich, GymBug Fitness, 51 Long Street, Belton, Loughborough, Leicestershire. LE12 9TP

All incoming AND outgoing calls are recorded.